Trust & Governance - Teammate Digital

Security Infrastructure

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Data Encryption

In Transit: All data transmitted between Teammate Digital and your systems uses TLS 1.3 encryption.

At Rest: All stored data is encrypted using AES-256 encryption with regular key rotation.

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Authentication & Access

OAuth 2.0: Industry-standard authentication protocol for secure access to your systems.

Multi-Factor Authentication: Required for all administrative access to the platform.

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Infrastructure Security

Penetration Testing: Regular third-party security audits and vulnerability assessments.

Bug Bounty Program: Active security researcher community helping identify vulnerabilities.

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Monitoring & Response

24/7 Security Operations: Real-time monitoring for suspicious activity and anomalies.

Incident Response: Documented procedures with guaranteed response times.

Data Privacy & Compliance

Your Data is Your Data

We take a privacy-first approach to handling your business information:

Data Isolation: Each customer's data is logically separated and encrypted with unique keys. Your data never mingles with another customer's data.
No Training on Your Data: We never use your proprietary business data to train our AI models. Your information remains confidential.
Data Residency Options: Choose where your data is stored and processed. Available regions: US, EU, UK, Australia, and Canada.
Right to Deletion: Request complete deletion of your data at any time. All copies are permanently removed within 30 days.
GDPR Compliance: Full compliance with European data protection regulations, including data portability and right to be forgotten.
CCPA Compliance: California Consumer Privacy Act compliance for transparent data practices and consumer rights.

Granular Access Controls

Define exactly what each Digital Teammate can access and what actions it can perform

1. Team Level

Which team does this Teammate belong to?

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2. Application Access

Which systems can it connect to?

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3. Data Scope

What data can it read or write?

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4. Action Permissions

What specific actions can it perform?

Example Configurations

Sales Assistant

✓ Read emails from sales inbox
✓ Update CRM contacts and opportunities
✗ Cannot delete records
✗ Cannot access financial data

Finance Processor

✓ Read invoices and receipts
✓ Create expense reports
✓ Flag for review if amount > $1000
✗ Cannot approve payments

Complete Auditability

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Immutable Audit Logs

Every action taken by a Digital Teammate is logged with timestamp, user context, and detailed information. Logs cannot be modified or deleted.

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Searchable History

Search and filter all historical activity. Export logs for compliance reviews and forensic analysis.

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Compliance Reporting

Pre-built reports for common compliance frameworks. Demonstrate controls for SOX, HIPAA, and other regulations.

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Real-Time Alerts

Configure alerts for specific actions, unusual patterns, or policy violations. Immediate notification to administrators.

Sample Audit Log Entry

{
  "timestamp": "2025-10-29T14:32:18Z",
  "teammate_id": "tm_sales_001",
  "action": "UPDATE_CRM_RECORD",
  "resource": "Opportunity #12847",
  "field_changed": "stage",
  "old_value": "Qualification",
  "new_value": "Proposal",
  "trigger": "Email from prospect requesting pricing",
  "confidence": 0.96,
  "human_review_required": false
}

Human-in-the-Loop Controls

You decide when Teammate Digital works autonomously and when it needs human approval

Threshold-Based Review

Set monetary or risk thresholds. For example: "Require approval for any expense over $500" or "Flag any customer complaint containing legal terms."

Confidence Scoring

Teammate Digital provides confidence scores for its decisions. Set policies like: "If confidence < 85%, route to human review."

New Scenario Detection

When a Digital Teammate encounters a situation it hasn't seen before, it automatically flags it for human guidance and learns from your response.

Scheduled Review Workflows

Configure batch reviews where a human approves multiple actions at once, like reviewing all drafted customer emails before sending.

Security & Compliance Documentation

Detailed documentation available for qualified prospects and customers

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Security Overview

Detailed architecture, encryption, and infrastructure security documentation

Request Documentation

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Compliance Package

SOC 2 readiness documentation and compliance controls (under NDA)

Request Access

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Privacy & Data Handling

Privacy policy, data processing procedures, and GDPR documentation

View Privacy Policy

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Legal Agreements

DPA, BAA (HIPAA), Terms of Service, and MSA templates

Request Templates

Enterprise-Grade Trust & Governance

Built for Enterprise Compliance

SOC 2

GDPR

CCPA

HIPAA