Last updated: January 2025
These Terms of Service ("Terms") govern your access to and use of the Teammate Digital platform and services ("Services") provided by Teammate Digital LLC, a Delaware limited liability company ("Teammate Digital", "we", "us", or "our").
By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services.
Teammate Digital provides AI-powered automation tools ("Teammate Digital") that integrate with your existing business systems to perform tasks such as data processing, communication management, reporting, and workflow automation.
We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice to customers.
Eligibility: You must be at least 18 years old and have the authority to enter into these Terms on behalf of your organization.
Account Security: You are responsible for:
Accurate Information: You agree to provide accurate, current, and complete information during registration and to update such information as needed.
You agree not to use the Services to:
Subscription Fees: Our Services are provided on a subscription basis. Fees are charged according to the plan you select and are billed in advance on a monthly or annual basis.
Payment Methods: We accept payment via credit card (processed through Stripe) or ACH bank transfer for subscription fees.
Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
Price Changes: We may change our fees with at least 30 days' notice. Continued use of the Services after a price change constitutes acceptance of the new fees.
Taxes: Fees do not include applicable sales, use, or value-added taxes. You are responsible for paying all such taxes.
Late Payment: If payment is not received within 15 days of the due date, we may suspend your access to the Services until payment is received.
We offer a 90-day money-back guarantee for all new customers. If you are not satisfied with Teammate Digital within the first 90 days of your initial subscription, you may request a full refund by contacting us at help@teammatedigital.com. This guarantee applies only to your first subscription period and does not apply to renewals or add-on services.
Cancellation: You may cancel your subscription at any time through your account settings or by contacting us at help@teammatedigital.com. Cancellation takes effect at the end of your current billing period.
Refunds: Beyond the 90-day money-back guarantee period described in Section 6, refunds are provided at our discretion. We do not provide refunds or credits for partial months or years of service, except as required by law.
Termination by Us: We may suspend or terminate your account if you violate these Terms, fail to pay fees, or if we cease providing the Services. We will provide reasonable notice unless immediate termination is required for security or legal reasons.
Your use of the Services is also governed by our Privacy Policy. We collect, use, and protect your data as described in our Privacy Policy.
Your Data: You retain all ownership rights to data you submit to the Services ("Customer Data"). You grant us permission to use Customer Data solely to provide and improve the Services.
Data Security: We implement reasonable security measures to protect Customer Data. However, no system is completely secure, and we cannot guarantee absolute security.
Data Deletion: Upon termination, we will delete your Customer Data within 30 days unless retention is required by law or for legitimate business purposes.
Our IP: The Services, including all software, algorithms, designs, and content, are owned by Teammate Digital and protected by copyright, trademark, and other intellectual property laws.
License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use the Services in accordance with these Terms.
Feedback: If you provide us with feedback or suggestions about the Services, we may use that feedback without any obligation to you.
Service Availability: We strive to maintain high availability of the Services but do not guarantee uninterrupted or error-free operation.
DISCLAIMER: THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGITAL TEAMMATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Teammate Digital and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:
Our Services may integrate with third-party platforms and services. We are not responsible for the availability, accuracy, or content of such third-party services. Your use of third-party services is subject to their terms and policies.
We may modify these Terms at any time. We will notify you of material changes by email or through the Services at least 30 days before the changes take effect. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.
Governing Law: These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
Arbitration: Any disputes arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in New York, NY. You waive the right to participate in class action lawsuits or class-wide arbitration.
Exceptions: Either party may seek injunctive relief in court for intellectual property infringement or confidentiality breaches.
Entire Agreement: These Terms, together with our Privacy Policy and any other agreements you enter with us, constitute the entire agreement between you and Teammate Digital.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
Force Majeure: We are not liable for delays or failures in performance resulting from causes beyond our reasonable control.
If you have questions about these Terms, please contact us:
Teammate Digital LLC
30 Wall Street, 8th Floor
New York, NY 10005
Email: help@teammatedigital.com