Privacy Policy

1. Introduction

Teammate Digital LLC ("Teammate Digital", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services ("Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

Account Information: When you create an account, we collect:

• Name, email address, phone number
• Company name and business information
• Billing and payment information (processed securely through Stripe or ACH)
• Login credentials

Customer Data: Information you submit through the Services, including:

• Data from integrated business systems (CRMs, email, spreadsheets, etc.)
• Documents, files, and communications processed by Teammate Digital
• Configuration settings and preferences

Communications: When you contact us for support or inquiries, we collect the content of your messages and any information you choose to provide.

2.2 Information We Collect Automatically

Usage Data: We automatically collect information about how you use the Services:

• Log data (IP address, browser type, operating system)
• Device information
• Pages visited, features used, and time spent on the Services
• Actions performed by Teammate Digital on your behalf

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to:

• Maintain your session and remember your preferences
• Analyze usage patterns and improve the Services
• Measure the effectiveness of marketing campaigns

We use Google Analytics and Google Tag Manager to analyze website traffic and usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

We use the information we collect to:

• Provide the Services: Operate Teammate Digital, process your data, and integrate with your business systems
• Improve the Services: Analyze usage patterns, develop new features, and enhance performance
• Communicate with You: Send service updates, technical notices, security alerts, and support messages
• Process Payments: Bill for subscriptions and manage your account
• Ensure Security: Detect and prevent fraud, abuse, and security incidents
• Comply with Legal Obligations: Respond to legal requests and enforce our Terms of Service
• Marketing: With your consent, send promotional communications about new features and offers (you can opt out at any time)

We do NOT use your proprietary Customer Data to train AI models or for any purpose other than providing the Services to you.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Stripe (for credit card payments) and banking partners (for ACH transfers)
• Cloud Infrastructure: Cloud hosting providers for data storage and processing
• Analytics: Google Analytics and Google Tag Manager for website analytics
• Customer Support: Customer support and communication tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Requests from government or law enforcement agencies
• Protection of our rights, property, or safety, or that of our users or the public

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data in transit is protected using TLS 1.3 encryption. Data at rest is encrypted using AES-256 encryption.
• Access Controls: We limit access to your information to authorized personnel who need it to perform their job functions.
• Security Monitoring: We continuously monitor our systems for security threats and vulnerabilities.
• Regular Audits: We conduct regular security assessments and penetration testing.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy.

• Account Data: Retained while your account is active and for a reasonable period after closure for legal and business purposes
• Customer Data: Deleted within 30 days of account termination, unless you request earlier deletion or longer retention
• Billing Records: Retained for at least 7 years to comply with tax and accounting regulations
• Audit Logs: Retained for security and compliance purposes as required by applicable regulations

You may request deletion of your data at any time by contacting us at help@teammatedigital.com.

7. Your Privacy Rights

7.1 General Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications

7.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect, use, disclose, and sell
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at help@teammatedigital.com.

7.3 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

• Right to access, rectify, or erase your personal data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Legal Basis for Processing: We process your personal data based on:

• Contractual necessity (to provide the Services)
• Legitimate interests (to improve and secure the Services)
• Legal obligations (to comply with applicable laws)
• Consent (where required by law)

International Transfers: Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. Third-Party Links and Integrations

Our Services may contain links to third-party websites and integrate with third-party platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website
• Sending an email to the address associated with your account
• Displaying a notice within the Services

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Teammate Digital LLC
30 Wall Street, 8th Floor
New York, NY 10005
Email: help@teammatedigital.com

For privacy-specific inquiries or to exercise your privacy rights, please include "Privacy Request" in your email subject line.